"elderly relation to outpatients- non existent..."

About: Leighton Hospital

Anything else?

I was unable to find a wheelchair for the elderly relation that I brought to outpatients, the relation had recently sustained a fall and had very limited mobility, I looked high a low around the site, but the only one I could find was being pushed by the porter on duty. I asked the porter if he knew where I could find one but he told me that he didnt know of a location of another one either. I then returned to outpatients to see if aunty was ok and it was then suggested that I ask the nurse in outpatients for a porter to return aunty back to the car. The porter turned out to be the porter I had seen previously. Does Leighton Hospital only have 1 wheelchair available on site? What happens when someone with asthma arrives at the hospital and is in urgent need of a wheelchair? It would be useful to have the information about he lack of wheelchairs available to others so alternative arrangements could be made.

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Response from Leighton Hospital

Dear Ms Baker

Thank you for taking the time to share your feedback regarding your recent visit. The Trust is aware of the issue of the lack of wheelchairs and we sincerely apologise for the difficulty you experienced when you attended with your relative for an out patient appointment. The Trust has identified a suitable supplier and funding for the purchase of additional wheelchairs. The order has now been placed and we are awaiting their delivery. In the meantime, our portering staff will aim to assist any patients and visitors by locating a wheelchair and this has been reinforced to them. I hope your Aunty is recovering well from her fall. Miriam Hickman, Head of Estates and Facilities.

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