"Trauma Ward"

About: The Royal Victoria Infirmary

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I was admitted to the RVI after being brought in by air ambulance after a bicycle accident. I was in a&e where I had CT scans & X rays. I had been given ketamine so I wasn't fully aware of what was going on and nobody made anything clear to me about what was happening to me. I was eventually transferred to the trauma ward. Between this time I was left on a corridor, in desperate need of some water and needing to use the bathroom. I was ignored, treated with no dignity and the nurses did not seem to understand or care about the extent of my injuries! After finally going to the trauma ward, there was only one nurse on duty. I was eventually assisted to the bathroom by my friends & lucky they were there. I was quiet sick and still the nurses were not interested. My pain was unbearable but I wasn't given strong painkillers as the nurse didn't seem to know what my injuries were. I felt like no one was interested in caring for me or keeping me informed as to what was going on. When I was eventually discharged there was no follow up treatment. I have been to my GP and better cared for here than the time I spent in RVI. Shocking shocking experience in a really very frightening experience for me.

Story from NHS Choices

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Response from The Royal Victoria Infirmary

Thank you for taking the time to post your comments on NHS Choices about your care in the RVI following your accident.

We are very sorry to learn that your experience in the Emergency Department and Trauma Ward was not of the standard that we aim to achieve. We would like to assure you that it is the medical and nursing staffs aim to communicate effectively with patients, informing them of the management plan in respect of their injuries, pain management and any continuing care required. It is expected that the medical and nursing team continually involve and update the patient of any changes to the plan and discuss all decisions with the patient. We also expect that patients would have their dignity respected at all times and again apologise that this was not your experience on the occasion of your attendance. We wish to assure your concerns will be discussed with the senior medical and nursing for the Emergency Department.

Following your admission to the Trauma ward, once again it is very disappointing to read your comments about the care provided. The matron for that speciality has reviewed the staffing levels throughout February 2013 and is confident that there was never a point when only one nurse was on duty. We are very sorry if you feel that you did not get the required level of nursing care.

As your comment has been posted anonymously, it is not possible to investigate your concerns in more detail. We are very keen to explore your specific concerns and experience further to enable us to investigate how these shortcomings you identify occurred and to give you the opportunity to discuss your experiences with us directly. It would therefore be very useful if you could contact Matron Angela McNab (Emergency Department), Matron Julie Waite (Musculoskeletal Services) or the Patient Relations Manager, Mr Anderson on 0191 233 6161, and we will look into your case in more detail.

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