"My stay at east Surrey Hospital "

About: East Surrey Hospital / General surgery

(as the patient),

Recently, I had to spend a month in East Surrey’s high dependency units – both Brockham and Buckland. The care I had was wonderful and the skill of the staff was excellent. Everybody, from the lady with the mop to the consultant – they were all fantastic!

They are clearly all so busy, but they still make time for you. I can’t speak highly enough of everyone there.

One silly thing… All the trolley wheels are really squeaky, which can be disruptive when you’re trying to rest. As I say, just a silly thing really.

Many thanks all.

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Response from Susan Aitkenhead, Chief Nurse, Executive Team, Surrey and Sussex Healthcare NHS Trust

Dear Magic64

Thank you for taking the time to post your feedback on the care that you experienced in the units. I am very pleased that you were delighted with everyone that you came into contact with.

I will ensure that your thanks are passed on; with relation to the squeaking trolleys I will pass on your comments to the relevant department - sometimes just a small change can make a huge difference so any feedback big or small is always appreciated and never silly...

Thank you again.

Kind Regards

Susan Aitkenhead

Chief Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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