"Cardio rehab programme"

About: St Peter's Hospital (Chertsey)

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This programme is operated by some lovely ladies in the gym. They are welcoming, enthusiastic, encouraging on an individual basis. They provide answers to questions which they encourage one to ask at any time during the process. The programme was both beneficial and gave me a good insight into my continuing recovery process.

It is a shame that the gym facilities are so cluttered and cramped; and do not have any sensibly sized changing rooms or storage facilities. The designated changing rooms are the nearest toilets. The 'gents' (I assume the 'Ladies' is the same) was cramped, poorly lit and not equipped. It also had a wet floor on each visit I made, which is hardly conducive to changing. Two (or more) people trying to change would have been impossible. Like some others I travelled (on public transport) in my very light sports kit which was draughty in negative temperatures, snow and the rain of January, February and March.

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Response from St Peter's Hospital

Dear Mr Hill

Thank you for your praise of our cardiac rehabilitation programme and the staff who run it. We receive many positive comments about the programme so are pleased to hear it is so well run and worthwhile.

We have taken on board your comments about the changing facilities. Unfortunately whilst we do appreciate it is difficult for some patients, particularly those travelling to and from the hospital on public transport, we do not have the space or resources to build a separate changing area specifically for the gym. However, we have put initial plans in place for future cardiac rehabilitation patients to use the nearby hydrotherapy changing rooms if they so wish.

We have also passed your comments onto our housekeeping team so they can ensure the toilets are kept clean and in good working order at all times.

Many thanks again for your comments.

Julie Callin

Head of Therapies

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