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unsatisfactory hospital performance

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"unsatisfactory hospital performance"

About: The Princess Royal Hospital (Telford)

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was admitted in hospital on christmas eve, discharged following day, all the while not having being examined physically by any of the doctors. Had to wait for 7 weeks for an ENT appointment, which led to a further appointment in radiography department. Was diagnosed with serious reflux problems, prescribed medication by an ENT conSultant, medicine which undermined by 94% effectiveness of other medications I was taking because the consultant bother from information available in front of him that i was already taking other medications. He had to write to another department which was next door for them to give me another appointment, which Iam still waiting for 4 months from the time i was admitted in the hospital. This is a hospital I would never recommend anybody to attend.

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Responses

Response from The Princess Royal Hospital 10 years ago
The Princess Royal Hospital

Submitted on 30/10/2013 at 14:40
Published on nhs.uk on 31/10/2013 at 03:00

Dear Sir or Madam We are very sorry to hear that you have had a negative experience when you attended ENT services at the Princess Royal Hospital and can appreciate how worried you must have been about this. We view all patient feedback very seriously and, therefore, will use your comments to make improvements in our care. Please be assured that your comments have been shared with the Director of Nursing & Quality and with staff. If you would like to talk to someone in person we would encourage you to contact our Patient Advice and Liaison Service (PALS). They are located near the main hospital entrance, or you can also contact them on 01743 261691 or by email on pals@sath.nhs.uk. PALS is there to provide advice and support, to ensure that we learn and improve in response to the feedback we receive from our patients and their loved ones, and also to help us gather patient stories to use in staff training and development to help us ensure that every patient receives the best possible care. Thank you for taking the time and trouble to let us know, and please accept our sincere apologies that we have not responded to your comment sooner.

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