"Admission for treatment of lung infection"

About: Frimley Park Hospital (Frimley)

Anything else?

When my GP told me that the only treatment I could have involved a stay in hospital I was very anxious due to the consensus that the infection was caught during my earlier stay in another hospital.

I was admitted to ward F10 during the night of Monday/Tuesday 18th/19th February and from that moment onwards I can only say how impressed I am about the treatment I received.

Without exception all staff were caring and patient with me and also other patients in the bay I was in, most were older than me and had a number of health problems including some with incontinence, I never once witnessed anything other than kind and professional care given to all patients.

I would like to make the point here that it was not just health professionals that were kind and caring but all members of the staff.

I feel sure that treating patient this way helps for a more speedy recovery as it stops you feeling so depressed about the stay in hospital.

I must also congratulate the trust on the quality and choice of food offered, never once was I not able to find something to choose and it was always hot enough and delicious.

For the past 6 years all hospital treatment I have had has been in private hospitals (The op in January involved me having a stay in St Peters Hospital, Chertsey ITU for 2 days) and this is the bench mark that I have had in my mind that I felt that all hospitals should be striving for, but I can honestly state that my stay at Frimley Park excelled all my thoughts about a stay in a NHS hospital and was equal to and in some ways were better than the private care I have had.

Please can you pass on my thanks and congratulations to all staff involved in my care.

Story from NHS Choices

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Response from Frimley Park Hospital

It was really heartening to read your comments about your recent stay at Frimley Park Hospital, especially as you say you witnessed excellent care from all staff. We pride ourselves on working as a team to focus on our patients, and that includes everyone from doctors and nurses to all the support staff. We will make sure that all those involved in your care are made aware of your kind words - including our catering team. They will be very pleased to know that they made a difference.

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