"Admitted to A&e with pneumonia"

About: East Of England Ambulance Service NHS Trust Princess Alexandra Hospital / Accident and emergency Princess Alexandra Hospital / General surgery

(as the patient),

Arrived by ambulance waited for a doctor to send for X-ray only waited about 10 minutes then sent for X-ray. Was admitted to a ward to receive treatment again only waited 20 minutes. My care on the ward was excellent all members of staff really looked after me very well on Penn ward. I would like to take this opportunity to thank them very much. I stayed in hospital for five days and could not fault anyone who worked on the ward down to nurses, cleaners and people serving meals. Thank you once again.

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Response from Princess Alexandra Hospital

The Princess Alexandra Hospital NHS Trust is working hard to improve services and ensure patients receive high quality care the first time, every time. It is really pleasing to receive your feedback and we will ensure that this is fed back to the Emergency Department and Penn Ward. As an organisation we know what kind of experience we want patients and their families to have here. Your description of the care received by your family member does describe exactly the kind of experience we want to ensure we deliver every day, for every patient. If ever you have an experience where you believe we need to act on your feedback to improve or learn lessons for the future, please ensure you leave a message here or contact the Patient Experience Team on 01279 82 70 84.

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Response from Shahid Sardar, Head of Patient Engagement, Patient Safety and Quality, The Princess Alexandra Hospital NHS Trust

Dear Bloss, what a lovely name!

Penn Ward will be delighted to read your comment so thank you.

Patients and members of the public are telling us that services are improving at The Princess Alexandra Hospital NHS Trust, but we also know we've some further work to do to consistently deliver excellent care. So, please do always get in touch if ever you think we could assist, our Patient Experience Team is on 01279 827084, Monday to Friday between 9am and 5pm.

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