"the time it took in the eye clinic"

arrived for the appointment @ 15. 27 for an appointment at 15. 30. booked in using the self scan & then awaited for the name to come upon the board, & then followed the directions to the allocated clinic. By 16. 10 the lady been seen by the nurse, drops put into her eyes, & then the eye scan was performed.

The last piece of the puzzle was seeing the doctor. At 17 50 I asked the nurse at what time was the lady going into see the doctor I was told that there were 2 others before her.

I pointed out to the nurse that the lady was a diabetic & should be having food by now.

Another nurse overheard the conversation & went straight off to get a cup of tea & some biscuits. That was the only plus point of the day. After another 10 mins a man came out of the doctors room, looked at us & said are you still here, what time was your appointment I told him, he told me that his was 15. 45. So as you can see appointments are not adhered to. At 18. 15 we were called to see the doctor which took all of 8 mins.

We were the last to go in. I would point out that the lady waiting to see the doctor is 94 years old. no explanation was given for the delay, but every time we go to the eye clinic the same delays occur.