"ambulance problems meant I missed my care worker visit"
About: Gloucestershire Royal Hospital / Nephrology Gloucestershire Royal Hospital Nephrology GL1 3NN South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS) South Western Ambulance Service NHS Foundation Trust Patient transport service (PTS) Exeter EX2 7HY
Posted by Opal343 (as ),
I was given the Patient Opinion number to ring by one of the ambulance drivers; the number was on a sticker on the window.
Three times a week I go to the dialysis unit at gloucester royal hospital. Me and the other people are picked up, and taken home by ambulance. They pick me up ok but sometimes we are left waiting to go home, this makes the day very long after 4 hours of dialysis.
Yesterday the ambulance that was supposed to come for two of the ladies didn’t arrive and we had to take one of the home with us. She really was a poorly lady. I don’t mind that we needed to take other people home but it meant I missed the visit from my care worker. Luckily she came back later.
Usually the ambulances turn up on time and we don’t have too many problems but there have been problems with them being late or ones not arriving.
Also is seems like we all arrive at once to gloucester royal hospital for dialysis but sometimes there are not enough machines so we have to wait. I think it would be really good if times could be staggered.