"just avoid at all costs ....."

About: Eastbourne District General Hospital

Anything else?

I have frequented Accident and emergency no less than 6 times in the last few years, and where to begin ..... i was once the only person there, i am disabled already so i have a lot of bumps and falls, this time my left leg was out of socket, i was made to wait until 4am to be seen having arrived at 10pm and being the only person there. after realizing there was nothing to put my leg back in place they promptly gave me crutches and told me to walk the 3 miles home alone when i could hardly rise from the wheelchair i was taken in from the ambulance in. i went to Hospital with severe chest pain and straining in my left arm, an ecg proving i was suffering irregular heartbeat was not enough for them to make me wait 2 hours for triage and a further 2 hours to be seen, on that same occasion there was a man waiting for just as long with extremely noticeable head trauma bleeding on the floor, and because the department was clearly too busy to handle itself they raised the parking barrier and told everyone with a car that it would be best if they left and that the parking would be free. This is not the thing you say to people who are attending an emergency department, now i imagine that people who enter an emergency department, do so because of an emergency. there are many other times we have visited and every last one of them just as wretched as the last. i have taken to having the direct number for the south east health out of hours doctors when i need help. i would very much hate to ever attend this department again and feel that i am actually owed some kind of compensation for the dire treatment me and my wife respectively have been subjected to in there. if your emergency can make it to Hastings ..... Make it to Hastings.

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Response from Eastbourne District General Hospital

We're sorry to learn about your experience. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments. We would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01323 435886 (or by email on PALSE@esht.nhs.uk). In the meantime we will ensure your comments are passed onto the A&E Matron. Thank you for taking the time to provide feedback.

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