"Loaner Power Module for a VAD Recipient from the U..."

About: Harefield Hospital

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My wife and I are from NY in U.S.A. We visited London March 1, 2013 thru March 4, 2013. I am an LVAD Recipient which I got in Strong Memorial in Rochester, NY on June 3, 2011.

We came to London with our Power Module, Battery Charger and electrical cords with the correct plug-ins for the UK. My PM went "kaput" after it was plugged in for about 2 hours or so. It was not the cord, it was the PM. So, my VAD Team in Rochester, NY had sent me Harefield Hospital as a contact in case I/we needed VAD services. Assistance also came from Thoratec in Rochester.

We called and talked to someone who arranged for a loaner to be brought to me at the hotel where we were staying. It came Saturday, March 1, 2013 and I returned it to the lobby when we left on Monday, March 4, 2013 for pick-up by Harefield Hospital of Thoratec later that day.

We just want to thank Thoratec in London area for their assistance. Even though I can sleep with the batteries for power, the PM is better for sleeping. So, my wife and I truly appreciate your help in our dilemma. Kudos to all!!! Thank you.

P.S. - The two things below were filled out so this form could be sent. We really never visited the hospital and if we did, cardiology would have been the department.

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Response from Harefield Hospital

We are delighted to hear that staff at Harefield Hospital were able to help you and will pass your comments and thanks along to the VAD team.

Thanks for taking the time to post on NHS Choices, we really appreciate it.

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