"Disappoointed with the nursing care in MIU"

About: Bridgwater Hospital

Anything else?

I was very disappointed with the treatment that I received in the minor injuries unit when I visited it last.


I had to attend MIU twice and on each occasion the receptionist was very pleasant and kind. I also attended the Xray dept. twice and there the receptionist and radiotherapists were also very pleasant and very kind. The nursing staff, however, made me feel I was completely wasting their time. My quite badly broken toe which was leaking exudate was barely looked at I wasn't referred to a doctor and one of the nurses I saw after a cursory glance informed me that I had athletes foot.

I was told I should have gone to my practice nurse. Eventually I did but I was feeling very apologetic by this time being convinced that I would be wasting their time too. The practice nurse had a good look at my toe, got my Doctor to have a look at it who sent me off for an xray. Now I'm having good treatment at our practice on a badly broken toe.

I was extremely disappointed because I have had excellent treatment from Bridgwater Hospital in the past and also because having been a nurse myself I always thought that one of the characteristics of nurses - an important one - was being sensitive and kind.

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Response from Karen Howard-Grenville, PALS, Somerset Partnership NHS Foundation Trust

Dear Sir

We are very sorry if your attendance to the MIU in Bridgwater did not live up to your expectations – I have been unable to identify your visit from the information available on the web site so cannot make any direct comment on the case. Please feel free to contact us via the PALS service on 01278 432120 or email them at pals@sompar.nhs.uk and we will look into your specific concerns.

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