"epu at pah"

About: Princess Alexandra Hospital (Harlow)

Anything else?

I went for a scan to check on my baby's progress. I was 8 weeks pregnant. I sat in the waiting room with all the other pregnant women, excited to see my baby on the screen. When the sonographer told me that he couldn't see a heartbeat and the pregnancy wasn't viable I was upset. I was told to sit back in the waiting room but I was so conbcerned about being upset in front of all the other pregnant women, I would allow myself to cry or even my partner to hug me for fear that I would upset and worry the other women in the waiting room. I chose to wait outside and left my poor partner who was also suffering, inside to wait for me to be called. After half an hour I was still waiting, trying not to cry and I decided to go home without seeing the doctor. Epu needs a seperate waiting room for pregnant women who have been told they have had a missed miscarriage. They also need to see doctors asap when they have been told their baby is dead, not wait with pregnant women for ages. I feel let down and like my pregnancy didn't matter. When I finally did see the doctor that day I asked for the copies of the scan that the sonographer had printed out as I felt that this was the only record I had that my baby existed. The doctor did not understand my need for this request and said that the images has been destroyed by the sonogrpaher. I do not understand why these images were not part of my notes. Epu needs to think more about the feelings of the women in their care as I feel that my distress could have been reduced by simple changes at epu. Please make some changes, no one else needs to go through this. I have read similar reviews about the unit and it seems that no one is listening.

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Response from Princess Alexandra Hospital

Dear EPU Visitor,

The Princess Alexandra Hospital is listening. We will do whatever we need to do, to enable this to be a less traumatic experience in future and we would like to work with you to enable that.

I was so sorry to read about your experience and can't imagine how you must have felt waiting in that room. As a first step to making this better - we would like you to contact our dedicated Birth Reflections Service here at the Trust. They are here to support you with any questions you might have after your experience. You can contact the Birth Reflections Service through our Patient Experience Team on 01279 82 70 84.

The second thing we will need to do is to set a meeting between you and our Head of Nursing for Women's Services and our Director of Nursing to make the changes you suggested. Your participation in making that improvement will ensure it fits with the needs of women and their partners receiving the service.

To do that - please call us on 01279 82 70 84 and we will respond.

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