"Great staff and excellent service"

About: Barnsley Hospital / Accident and emergency Barnsley Hospital / Oral surgery

(as the patient),

After an accident where I cut my lip open today, I had to go to Barnsley's A&E department. Although it was busy, I was still seen by an assessment doctor in 1 hour. After this, another doctor saw me 30 mins later who referred me to the oral department to have my lip stitched closed.

In the oral department, we waited 40 minutes to see the surgeon who was very friendly and efficient. The nurse also made me feel at ease.

Overall I would like to thank the staff that I saw at Barnsley hospital for their efficiency and their friendly manner. I could not find anywhere inside the hospital to write my comments down so I thought I would do it online.

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Response from Jill Pell, Head of Patient Experience, Barnsley Hospital NHS Foundation Trust

Thank you for this positive feedback on your experience in our Accident & Emergency and Oral Surgery Departments - our staff will be really pleased to hear that this was a positive experience for you and your thanks will be fed back to them.

We are currently reviewing and updating our patient feedback forms as part of a review of wider patient feedback mechanisms and hope to have more feedback opportunities available for patients in the future.

If you would like to know more about opportunities to become involved in the work of the Trust, such as a Foundation Trust member or a patient representative please speak to our PALS Team on 01226 432430 or barnlseypals@nhs.net.

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