"Cancelled orthopaedic appointment"

About: St Helier Hospital / Trauma and orthopaedics

(as the patient),

My outpatient appointment was cancelled with 1 hour notice (the consultant was unavailable).

Frustrating, but they did call me both at home and on my mobile phone. The lady informing me was extremely pleasant: which must be difficult to do when you are about to upset a clinic's worth of patients.

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Response from Epsom and St Helier University Hospitals NHS Trust

We are very sorry about the short notice as the consultant was unavailable. As you point out, we do try very hard to contact patients to avoid a wasted journey into the hospital.

Thank you for being so understanding.

Dr James Marsh

Joint Medical Director