"Appalling service"

Anything else?

I arrived at reception and was greeted by a friendly member of staff. I was called after one and a half hours which wasn't too bad as waiting time stated a two hour wait. Unfortunately the Dr I saw made a diagnosis regarding my painful foot with a quick glance down from his desk and without even examining it, just told to rest as I've probably strained it. I was so shocked at the lack of care that i received that I just limped out. i have since attended another hospital and was given a correct diagnosis of a fractured metatarsal. I will never return or recommend this hospital to anyone, what a shame as it used to be so good!

Story from NHS Choices

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Response from Queen Mary's Hospital Sidcup

I'm sorry that you had a poor experience at the Urgent Care Centre on the Queen Mary's site. The UCC is managed by Oxleas NHS Foundation Trust so if you wish to make a formal complaint or follow this up please contact them at (freephone) 0800 917 7159 or by email: pals@oxleas.nhs.uk

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