"attending outpatients at Musgrove Park Hospital"

About: Musgrove Park Hospital / General surgery

(as the patient),

I recently attended an outpatient department. I was seen quickly and was fully informed by the surgeon.

I was asked to have an assessment for my operation. I was told where to go. I carried my own notes to the assessment.

I was asked to sit in a waiting room and complete a form, The form asked many questions.

The waiting room was very hot, quite unbearable in fact. It was very busy, I had to wait 45 minutes to be seen. The nurse was apologetic. The assessment was very thorough and I felt fully informed when I left. I was able to ask questions and did not feel rushed. The assessment took less time than the wait. If I had been aware of the wait I would have asked to come back another time.

All departments were very clean.

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Response from Musgrove Park Hospital

Thank you for taking the time to give us feedback about your experience at Musgrove Park Hospital which is really important to us. I am pleased to hear that you felt fully informed both by your surgeon and the nurse who carried out your assessment but I am sorry to hear about the wait you experienced for the assessment. We really appreciate that you took the time to write and I will pass on your comment to the manager of the department. Lucille Hoose, PALS Lead

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