"my mothers hip operation"

About: Calderdale Royal Hospital / Trauma and orthopaedics

(as a carer),

My mother was badly neglected by her gp, when she finally got through to the GP that her right hip was so painful and she was unable to walk, the gp reluctantly agreed to send her for a x-ray.

The consultant was shocked by what he had found and it was put down to neglect. My mother was so pleased "at last someone was believing her" but after months of going back and forward, the hospital too began to neglect her. She has sadly lost her fight for life now. I know, and I'm sure that all the stress of both gp and hospital neglect helped towards this (2yrs).

I think they used her blood pressure as an excuse to keep cancelling the operation. Cross is not the word I'd use. If there was a problem with her blood pressure, this should have been looked into properly, surely? Why treat people like this? It's disgraceful and I did get into it with the NHS long before she died. They said they would look into it and get back to me. I'm still awaiting a reply. I want this kind of treatment to stop.

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Response from Calderdale and Huddersfield NHS Foundation Trust

May we first of all offer our sincere condolences for the loss of your mother.

We are extremely saddened to read that you feel your mother had such a poor experience with us. We always take such comments extremely seriously and would always want to investigate thoroughly. We are, therefore, disappointed to see your comment that you raised the issues with us but that we failed to respond, as agreed. In order we can investigate the issues thoroughly, we would urge you to make contact with our Patient Advice and Complaints Team on 0800 0130018 as soon as possible.