"Sent for x-ray"

About: Berwick Infirmary

Anything else?

I was referred by my doctor on thurs 14th Feb for an x ray of my swollen foot. I phoned at 1pm the same day and was suprised to be given an appointment for 2 hours later. The lady I saw was extremely helpful and after x raying my foot told me the results would be with my doctor on the following Tuesday, this seemed to be a considerable wait considering the pain my foot was causing. I phoned the doctors as advised on the tues to be told they could take 7-10 days to get results. After numerous more calls and now 10 days later my X-ray still hasn't been seen by the consultant at berwick let alone made it back to my own doctor. They say this is due to a 'backlog' but if I had gone to casualty instead of doctors I would have been given X-ray results straight away?! What kind of service is this? Meanwhile my foot is still the same and still causing me Lot of pain. Definitely would not recommend this hospital for X-ray!

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Response from Berwick Infirmary

First of all we would like say how sorry we are to hear about your recent experience. Usually in cases like yours, where you have been referred in by your GP as a non-emergency, it would take 2-3 days to get the results of an x-ray back. This clearly hasn’t happened in your case and this falls well below our expected standards.

Please accept our wholehearted apologies for this and please be assured that we have looked into how this happened and have tightened our process to help ensure it doesn’t happen again.

It may be helpful for you to give us a call so we can ensure that this has been fully resolved for you. Please call Nicky Moon, general manager, on 0191 293 2552.

Kind regards.

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