"The service is awful!"

About: Charing Cross Hospital

Anything else?

It's the most awful experience here! It spend me 4 hours to see a doctor because they missed the name on the list! I even keep asking how many people before me, the receptionist woman said I havent been skipped, just need to wait a little while its normal to wait 4 hours! But actually they totally missed me. They even can't keep an order on the queue such a basic duty! Who know if they can make other mistakes.I will never come here.

Story from NHS Choices

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very sorry to read of your experience at Charing Cross. It would be important to understand whether you were waiting to see a GP in the GP Walk in centre at Charing Cross or whether who were admitted to our A & E department? Further information will assist us to investigate the situation and we hope that you will contact the PALS service so this can be progressed. Please email PALS pals@imperial.nhs.uk or telephone 020 3313 0088.

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