"Very grateful"

About: Leicester Royal Infirmary

Anything else?

I went to the Urgent Care Centre after having massive pain spikes with an abscess in my mouth on Saturday. I arrived at 6am and the place was barren apart from one receptionist, who was helpful and polite. As expected my wait was minimal. I was seen, I spoke of my pain problems and my inability to sleep and was immediately given my antibiotics and pain medication. There was a small problem with incorrect medication, but that was cleared up quickly, and I appreciate how urgently the staff responded to the mistake (I was potentially allergic, I was when I was child, but I think the risk is low.)

If I had to complain, it would be the painkiller was a fairly weak 15mg Codeine Phosphate (the pain has been likened to child birth) but I think that was perhaps my fault for not stressing the severity of the pain.

I also felt - and this is just me thinking aloud - that perhaps the medication was too easy to receive. Convenient, but easy to abuse for those with a different angle.

Thanks a lot :)

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Response from Leicester Royal Infirmary

Thank you for taking the time to give feedback about your experience.

We will make sure that the team in the Emergency Department see your feedback, which I'm sure they will really appreciate.

We hope that you've now made a full recovery!

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful