"Neurosurgery first class"

About: The James Cook University Hospital

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I had a craniotomy in March. The consultant and his team were excellent. All treatment was first class. I was always kept in the loop and family were offered support when needed. The nurses on the HDU worked incredibly hard doing 12 hour shifts . I couldn't imagine having treatment anywhere else in the future. Thanks so much.

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Response from The James Cook University Hospital

Dear Mr Walsh

Thank you for your kind words regarding the care and treatment you received during your stay at The James Cook University Hospital in March 2012. South Tees Hospitals NHS Foundation Trust are continuously striving to provide high standards of care and treatment and I appreciate you taking the time to provide such positive feedback.

I shall ensure the staff on HDU receive a copy of your comments and I am sure they will be very pleased to read them.

It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk

With best wishes

Linda Oliver

Patient Experience Co-ordinator

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