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Excellent

Story from nhs.uk

"Excellent"

About: Queen Elizabeth Hospital Birmingham

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My father was in CDU, he’s 100 years old and he was there for the day.

I could not fault the service. With particular mention to the male nurse on duty who was fantastic.

The ward was full of mainly older people, the patients and kindness showed to them all was exceptional

They took the time to keep us updated on progress, ensured food and drink was taken

At one point my father was very sick and the nurse was wonderful and helpful, nothing was too much trouble.

The only bad thing was that for discharge they booked an ambulance, we were advised to wait before getting him dressed, but when the ambulance arrived they said they couldn’t wait for him to get ready, so we had to rush around to get him ready.

This process should be more streamlined as it caused unneeded stress to an otherwise wonderful visit.

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Responses

Response from Queen Elizabeth Hospital 11 years ago
Queen Elizabeth Hospital

Submitted on 08/03/2013 at 10:06
Published on nhs.uk on 09/03/2013 at 04:15

Thank you for taking the time to provide feedback on your father’s experience at the Queen Elizabeth Hospital Birmingham.

We are very pleased that your father had such a positive experience during his recent stay in our hospital. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure his experience under our care has been positive. Your feedback has been passed on to the senior managers of the areas that you visited; they will ensure it is shared with their teams.

We have also noted your comments regarding your fathers discharge, we are really sorry that this caused stress at the time he was going home. We value your feedback as it will help us to make improvements in the way we do things in the future.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you once again for taking the time to provide feedback.

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