"Neurology Department"

About: Princess Alexandra Hospital (Harlow)

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A member of my family has been in the neurology department for the past week and i can not fault the staff for their commitment and dedication to my family member. They treat him the respect and dignity he deserves and I woudl recommend this department to anyone. The care he is receiving and the the thoughtfulness towards all the family is amazing. we have total confidence in all the staff and trust them to do the best for our family member. Amazing team.

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Response from Princess Alexandra Hospital

The Princess Alexandra Hospital NHS Trust is working hard to improve services and ensure patients receive high quality care the first time, every time.

It is really pleasing to receive your feedback and we will ensure that this is fed back to the Neurology team. As an organisation we know what kind of experience we want patients and their families to have here. Your description of the care received by your family member does describe exactly the kind of experience we want to ensure we deliver every day, for every patient.

If ever you have an experience where you believe we need to act on your feedback to improve or learn lessons for the future, please ensure you leave a message here or contact the Patient Experience Team on 01279 82 70 84.

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