"Very happy!"

About: Royal Lancaster Infirmary

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I attended LRI Womens Day Surgery for a laparoscopy in January this year. I suffer from anxiety and social phobia, and was very anxious on arrival. There was some confusion as the surgeon I was supposed to be having surgery under was not in the department, and I was told that I and around 3 other ladies would be haviing surgery under another consultant - this did not do much to allay my anxiety.

All the staff on the ward were welcoming, friendly and efficient, despite a heavy workload and a full ward of patients waiting for surgery. I had the intitial consultation with the anaesthatist very quickly, and this was then followed by a visit from the surgeon, who was reassuring, welcoming and very professional - I was made to feel very welcome.

I was called in for surgery (much to my relief) within an hour of being admitted. However, there was no trolley to take me to the anaesthetist - not that this was a problem for me, but I could not help overhearing some comments made by the ward nurse and the anaesthatists that this was due to a lack of communication. The anaesthetist was very kind indeed, he made me feel so much more at ease, even though I was on the verge of a panic attack.

When I awoke from the operation, I was immediately put at ease by the nursing staff, taken to the ward and my pain management had already been dealt with, which was explained to me. I was offered fresh drinking water, then a cup of tea and a biscuit as soon as I was feeling more myself, swiftly followed by a very welcome sandwich! My father was allowed to come and collect me, despite it being a female ward, as soon as I felt well enough to leave, and my pain had been brought under control, and I had all the follow-up information needed.

I cannot fault the staff on the ward, the anaesthetists or the surgeon. They made what was potentially a horrific experience into a much more bearable one. However, the ward was so busy, that on some occasions I did notice some breakdowns in communication, but these were swiftly resolved.

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Response from Royal Lancaster Infirmary

Many thanks for posting these kind comments. We will ensure that we pass them onto the department concerned to let them know you have taken the time and trouble to post these to this website. To be kept informed about the latest news from the hospital you can visit our website. If you are not already a member and would like to sign up please visit the following link: http://www.uhmb.nhs.uk/trust/how-to-become-a-member/

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