"Called to enquire about referral - very very rude..."

About: St Pancras Hospital

Anything else?

I called this hospital to enquire about a choose and book referral. I asked why I had had a referral letter despite not being called and the woman insisted that they had called me and that it doesn't show up as a missed call because the number is witheld which is quite simply ridiculous. It should show as a private number. There was no apology for the confusion; the woman was patronising and spoke over me.

At one point I was asked "in future, can we leave answerphone messages for you?" I said that that would be okay, and was replied to with "thank you, bye." I tried to say "excuse me" because I still had no idea what the referral was about or what the appointment was to do with, but she had already put the phone down. Incredibly rude, patronising and unnecessary.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››