"3 wards in 9 days!"

About: The Princess Royal Hospital (Telford)

Anything else?

My father aged 88 years admitted on January 28th with breathing problems, after 9 days 3 different wards, many tests which the procedures not explained fully,we have had two different diagnosis, both with the same out come. terminal, Well so be it, lets be realistic hes 88,let us all enjoy what time we all have together.Hospital appointment cancelled at the last minute, test results are not back, what test results!

While in hospital one senior nurse was very rude to my mother for no reason,shes 81 years old and concerned for her husband of over 60 years.The list goes on,on visiting, 8 or more nurses standing around chatting,non offering to move to let people pass.Im very cross.Our vet gives more information and shows more concern over the cat! Oh maybe its because my dad is 88 and not a private patient.Would i recomend this hospital to anybody no.I could be writing this all day the list is so long! On the plus side a couple of nurses were very nice and obviously worked with thought.

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Response from Lesley Anne Jones, Patient Advice and Liaison Officer, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking the time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital.

Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns about the care you received. Your comments have been sent to the Clinical Manager for the department concerned.

Unfortunately the Patient Opinion website does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail.

The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 01952 282888 or visiting their office in the Main Entrance.

They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

Mrs L. A. Jones

Patient Advice and Liaison Officer

Princess Royal Hospital

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Response from The Princess Royal Hospital

A couple of thoughtful nurses, but clearly the rest of your experience does not match the standards we want to provide for all of our patients and their relatives. Unfortunately this website does not share your contact details with us so I would encourage you to contact our Patient Advice and Liaison Service (PALS).The PALS office is located near the main entrance at the Princess Royal Hospital. It is normally open Mon-Thu 9am-5pm and Fri 9am-4.30pm. You can also contact them by telephone on 01952 282888, and there is an answerphone to take messages outside opening hours. Please note that PALS staff may be busy with other patients or relatives when you call, so please accept our apologies if they are not available immediately to take your call. More information about PALS is available from our website at http://www.sath.nhs.uk/patients-and-visitors/pals

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