"Gynaecology Multi Professional Team at City Hospital"

About: City Hospital campus / Gynaecology

(as the patient),

I want to thank the staff who took care of me during recent surgery at City Hospital

The whole staff team were exemplary in their care and approach. I felt confident that I understood what would happen, when and how, what the outcomes could be and the choices available. I was seen in clinic by Mr Hammond and his team who organised a comprehensive range of health checks. When I went for the pre-operative assessment visit all the staff were careful to explain the procedure and to check I understood, giving me time to ask any questions or voice any concerns. Their quiet confidence and professionalism reassured me that I was in good hands.

Staff at Loxley Ward were excellent throughout my short stay. They were caring in a way that protected patient dignity and delivered best health care practice. It felt very much a team of health carers and I was treated very positively by everyone including the trip to and from theatre, at theatre, being served drinks and meals and generally being looked after pre and post surgery.

Little things mean a lot and the fact that I knew at what time I would next be checked was very reassuring and gave me time to ask any questions or request help or advice; as did being asked by what name I would prefer to be called and then always being spoken to kindly and directly.

As result I was able to go home the same evening with the knowledge that I could contact staff if I had any concerns or further symptoms.

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Response from Jessica Haggett, Patient Experience Officer, Communications, Nottingham University Hospitals Trust

picture of Jessica Haggett

Thank you. We do our best to ensure our patients feel cared for, safe and confident in their treatment. We know how important it is to our patients that they are fully involved in their care and treatment and it’s pleasing that you felt this was the case during your recent stay. We will share your comments with our colleagues on Loxley Ward, including Mr Hammond and his team.

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