"Long wait and didn't get to see the consultant"

About: The Princess Royal Hospital / Ear, Nose and Throat

(as the patient),

Due to see an ENT consultant for a lump in my neck. I was sat for 1 1/2 hours in a corridor, didn't see the consultant, only a member of their team. After all that time, I was told the doctor didn't know what the lump was and would need to wait for a scan. Passed these comments on to PRH next day.

I'm still waiting for the scan, but after the appointment both my husband (who was with me) and I went down with the flu bug. Was the reason for this the long wait in the corridor around people coughing? However, I couldn't fault the nurse or volunteers.

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Response from Lesley Anne Jones, Patient Advice and Liaison Officer, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking the time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital.

Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns about the care you received. Your comments have been sent to the Clinical Manager for the department concerned.

Unfortunately the Patient Opinion website does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail.

The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 01952 282888 or visiting their office in the Main Entrance.

They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

Mrs L. A. Jones

Patient Advice and Liaison Officer

Princess Royal Hospital

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