"Lovely hospital, lovely staff"

About: Bridgnorth Hospital

(as the patient),

I arrived at the hospital (having that morning received a phone call offering a cancellation) was dealt with quickly and efficiently. Went to the clinic where I waited 10 minutes was called by the nurse to be weighed, then told I was next to see the doctor (which you do not usually get told). Waited again approx 10 mins, saw doctor, was examined and told what was going to happen next.

Left the hospital within half an hour of arrival. Lovely hospital, lovely staff I would be pleased (delighted) to be referred here again, thank you.

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Response from Soma Moulik, PALS/FOI/Complaints Manager, Shropshire Community Health NHS Trust

Dear Service User

Thank you for taking the time to share your story on Patient Opinion.

It is heartening to know that you were happy with the service that you received at Bridgnorth hospital, particularly the efficiency and promptness that you experienced at the clinic. Many thanks for your feedback and the very kind words that you used about our hospital staff and the service that you received. We hope that we can continue to provide a high quality service for our patients. Please continue to give us your feedback which is invaluable to us in improving services and making a difference to our patients.

May I take this opportunity to thank you once again for taking the time to tell us your experience.

Kind regards

Soma Moulik

PALS/FOI Manager

Shropshire Community Health NHS Trust

Tel: 01743 277689/0800 032 1107

Email: soma.moulik@shropcom.nhs.uk

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