"Awful. Not an alternative to A and E at all!"

Anything else?

We brought my son into St. Marks on Saturday morning with a cut to his head. Without even seeing the injury they said he would have to go to A and E (a 25 minute drive away). Then they found a doctor and had a long discussion about what to do which ended up with them saying he needed to go to Wexham. Uncaring, time wasting, non-helpful. Very disappointed.

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from St Marks Hospital

Hello,

Thank you for your posting and please accept my apologies for the delay in responding. I am sorry that you were dissatisfied with the service. It is provided by East Berkshire Primary Care Out of Hours Service. If you would like to discuss this further, please contact:

The Patient Care Team at ebpc.complaints@nhs.net

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027

E Mail: bht@berkshire.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful