"Very disappointed with the appointments system."

About: Birmingham Dental Hospital

Anything else?

I was referred to this dental hospital as I had two naturally missing teeth, and was in need of braces again (I also had braces for a year and a half, over three years ago but was told that my initial treatment had altered the roots of my other teeth, and that implants would not be possible until further treatment) and a head brace, before I could then have implants inserted into the two spaces where the teeth were missing.

I then attended my first appointment at the Birmingham dental hospital, which was booked for around 3 months after I had first been referred there by my dentist. This appointment was however, following them cancelling a couple of my previous appointments and having to move them to a later date. My first appointment here was fine, the staff were fairly friendly and I didn't notice any hygiene issues, and my options were talked through with me thoroughly. I was then told that I would be added to the waiting list for the further treatment, and that the hospital would be sending a letter in the post with further details. Almost a year had passed, and I still had received no letter. I understood that the waiting list would be long, but I was anxious about my progress. I tried phoning a few times every week for about a month, but there was no answer from my department. Eventually I received a routinely letter, checking that after a year, I still wanted to remain on their waiting list. I replied back that I did want to remain on their waiting list, but it has now been another 6 months since and I still haven't heard anything back. I tried phoning my usual department again in prosthetic's, still with no answer. I then phoned the main reception, and explained my situation. They put me through to several different departments, all of who'm claimed that I was not a patient on their floor, before directing me to my actual floor in prosthetic's, who of course, didn't answer the phone after several attempts. The receptionists then explained that she didn't know why my department were not answering the phone, but that she would try and put me through to the department that dealt with appointments. There was no answer there either, so I was told to just keep phoning up until I got through. I have spent months phoning up at every opportunity I can, which is difficult considering that I work, but still have received no luck. All just to get some braces fixed.

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Response from Birmingham Dental Hospital

I am sorry to read of your disappointing experience of telephoning Birmingham Dental Hospital, and that Reception staff were unable to assist you. Please contact Alison Last, Associate Director of Patient Experience on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk with your contact details so that you can be called to resolve these issues.

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