About: Queen's Hospital, Burton Upon Trent

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I went to the A&E suffering from severe pain when breathing which was so bad that it was beginning to affect my asthma and making even walking difficult... after waiting 2.5 hours just to see a triage nurse after witnessing many others who arrived after me with minor ailments go in before me i was eventually seen. It was another hour before i was taken into a cubicle to be seen by a doctor..only to be told by this doctor who did not bother to examine me .. but instead made a snap decision to put me on a nebulizer even though i had told him i had taken one when i left home ... and that it was not my asthma that was the problem but the pain in my chest and ribs and back. I also informed them that i had been in a wheel chair for four years .. all of this was ignored ... after i had finished a nebulizer i did not need ... i waited another hours ... it was at the 5 hour mark when my painkillers had worn off and there appeared to be no end in sight to this nighmare that i decided to go home .. get some pain killers at home and try again the next day ... but at the Derby hospital instead!!!

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Response from Queen's Hospital, Burton Upon Trent

Thanks for sharing your recent experiences during a visit to our A&E Department. We use comments of this nature to bring about improvements to our services and we have shared your views with our team in the emergency department so that they can consider and address any deficiencies they may identify as a result of your comments.

Thank you once again for taking the time to feedback to us and if you wish to make a direct approach to the hospital you can do so through our Patient Advice and Liaison Service on 01283 593110 (voicemail for out of hours calls) or email: pals@burtonft.nhs.uk

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