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The Ups make up for the downs

Story from nhs.uk

"The Ups make up for the downs"

About: Royal Preston Hospital

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The ward manager and Staff of ward 20 cant thank them enough for the care and dignity shown towards us as a family in the last days of my mother in law life. Nothing was too much trouble the manager went much further than that extra mile. Would also like to thank the staff in the A/E department for looking after my father in law . Making up for the care not received on ward 24.

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Responses

Response from Royal Preston Hospital 11 years ago
Royal Preston Hospital

Submitted on 12/03/2013 at 11:50
Published on nhs.uk on 13/03/2013 at 04:15

Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we’re getting things right so we can share good practice across all of our services. We aim to provide excellent care with compassion and know how important this is for patients, and their families, in the last days of life. Your feedback let's staff know they've made a difference.

You mention care that was not satifactory, if you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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