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Excellent care by lovely staff

Posted By Natt86

"Excellent care by lovely staff"

About: Lincoln County Hospital / Trauma and orthopaedics

(as the patient),

Had a day surgery (arthroscopy) and the staff from start to finish were incredible!

Went to SAL (surgical admissions lounge) first thing in the morning. Didn't have to wait too long before I started the process of seeing docs and nurses. The registrar was very nice and explained the procedure clearly. Then I saw the anaesthetist who was charming and put me at ease following that I had my observations checked by a lovely nurse called Grace.

I was then walked down to theatre and was met by the theatre nurse and a student who were both really friendly and professional. The staff in recovery were great also.

All in all, despite the pain I was in the staff ensured my experience was as pleasant as possible and I was kept smiling. Nearly forgot the 2 physios who again were friendly professional and charming.

Well done LCH my experience with staff was brilliant.

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 11 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 18/02/2013 at 08:06
Published on Care Opinion at 12:14

picture of Jennie Negus

Dear Natt - thank you very much for taking the time to tell us about your experience and I know the staff on SAL and theatres (and of coruse the physio's!) will be delighted to read your posting. I am really pleased that everything went so well and I hope you are making a good recovery.

Patient feedback is extremely valuable to us as it enables us to build and celebrate what is going well whilst working to improve where we could have done better. Thank you again.

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Response from Lincoln County Hospital 11 years ago
Lincoln County Hospital

Submitted on 17/03/2013 at 14:07
Published on nhs.uk on 06/01/2014 at 09:44

Thank you for taking the time to leave us your feedback and I am pleased that everything went so well for you; I have passed your comments onto the teams at Lincoln County and I know they will be really pleased to read it. Thank you again.

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