"Delay in getting help from Stonebridge centre "
About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient) Nottinghamshire Healthcare NHS Foundation Trust Adult mental health (inpatient) NG3 6AA
Posted by hector (as ),
I rang on a Friday a few weeks ago to speak to my cpn Sarah. I was very upset and struggling not to self harm. I was told by the receptionist that Sarah was not in on that day so I said that I needed to speak to someone and was told that Sarah was not available until Monday so I would have to wait till then.
This did not help my frame of mind at all and I did go on to self harm that day as I felt let down that there was not someone that I could have talked things through with.
When Sarah next visited me I told her about this and she said that it should not have happened, that I should have been put through for the duty team when they came on at 1pm.
I know that Sarah has spoken to her line manager and they have said that I can put in a complaint.
When you phone for help in difficult times you do not expect to be told you have to wait 3 days to be able to speak to someone.