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called and told to go to A&E

Posted By Gold100

"called and told to go to A&E"

About: East Surrey Hospital / Accident and emergency NHS 111

(as the patient),

I have received a letter from Harmoni asking for my feedback. I had some blood tests at the surgery in the morning at that evening I received a call from a doctor in his car telling me to go A&E at East Surrey Hospital.

As you can imagine, this was a bit of a shock. My wife and I drove there and we were treated well on arrival. After a couple of hours we were told we could go home. This was 2. 30 am.

All in all a very good service.

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Responses

Response from Susan Aitkenhead, Chief Nurse, Executive Team, Surrey and Sussex Healthcare NHS Trust 11 years ago
Susan Aitkenhead
Chief Nurse, Executive Team,
Surrey and Sussex Healthcare NHS Trust

in charge of all nursing and care

Submitted on 18/02/2013 at 18:07
Published on Care Opinion on 19/02/2013 at 12:23

Dear Gold100

Thank you for your positive feedback on your care. I will feed this back to the staff.

Thank you for taking the time to respond, it is much appreciated.

Best Wishes

Susan Aitkenhead

Chief Nurse

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