"someone was booked into my appointment in Clinic D"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital (Telford)

(as the patient),

I was shocked that after waiting nearly 2 months to get my appointment, that on arrival at the Princess Royal Hospital clinic D that somebody else was booked into my time slot and there were no records for me or any records of me being seen. Fortunately the doctor/specialist made time to see me and I expect to receive an appointment at Oakengates clinic within the next 4 weeks. I am disappointed with the first contact with TRAQS. I have come to expect mistakes now with the health service, due to cuts and overworked staff. It is a sad state of affairs.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to provide TRAQs with feedback.

I am disappointed to hear that on arrival at the Princess Royal Hospital they had no record of your appointment. However, TRAQS do not cancel an appointment once booked unless the patient requests the appointment is cancelled or rebooked. I am concerned that the appointment which was agreed when you spoke to the TRAQS team was cancelled.

If you would like to contact me I will be happy to take more details and investigate what exactly happened to your referral. If you would like me to investigate further please contact me on 01952 580441

Thank you again for taking the time to let me know what happened.

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Response from The Princess Royal Hospital

I am really sorry to hear that the clinic at PRH did not have your details, but very pleased to hear that the specialist made time to see you so that we did not add to this poor communication with further inconvenience. Please accept our very best wishes for your future care and treatment.

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