"Excellent experience of day case surgery at Good..."

About: Good Hope Hospital

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I went into Good Hope for a minor operation as a day case. I was impressed by the friendly and caring attitude of the staff right from the initial welcome to the final goodbye. The nurses were welcoming and explained what would happen. The surgeon and anaesthetist were friendly and professional and answered my questions. The staff in the operating theatre were again friendly and gave me a feeling of confidence. I feel I was very well looked after by cheerful professional people all along the line.

The daycase ward was single sex and was very clean. I was shown to my cubicle and told it would be my 'home' for the day so I could relax. There was a large locker and a chair to sit in so I didn't have to lie on the bed at first.

The nurses were apparently shortstaffed, although they remained cheerful and professional and apologised several times for delays. I liked the fact that I was allowed to walk to the theatre rather than being on a trolley - it helps to maintain a feeling of control. I was treated like an individual, with respect.

I was offered pain relief as needed, and was given a good supply to take home. I was given clear instructions about what to do at home.

The whole experience was a good one and the staff at the Good Hope Day Case unit should be praised. Excellent service from the NHS - thank you!

Story from NHS Choices

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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