"Shocking hospital"

About: North Tyneside General Hospital

Anything else?

I was rushed into this hospital on more than one occasion, every week for months!! excruciating pain could hardly breath. To cut a very long story short I had Gaul stones they said I was having a panic attack was given a paper bag to breath into, I protested I was in agony, they treated me like I was something they had just walked in. I had a new born baby to take care of I was petrified as it would come without any warning. Once I was given a blood test they said you have an infection somewhere you must have a cough starting????? well it took me to look up my own symptoms ask my own GP for a scan to check for Gaul stones, guess what it was gaul stones and these are qualified nurses I had all the classic symptoms pain between the shoulder blades that radiates round to the chest unable to breath excruciating!!!! and the blood test I had showing infection yes my surgeon at another hospital where I had my Gaul balder removed said it was that badly diseased!!!!! I would never ever go to that hospital again those nurses don't listen to the patients they don't care, they stand in A&E chatting about what they are going to do at the weekend and talk about their patients. Mistake Lane alright!!! RVI on the other hand Lovely hospital.

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Response from North Tyneside General Hospital

Thank you for getting in touch and for taking the time to post your comment.

We are very sorry to hear about the pain and discomfort you have been in and imagine it was very distressing to have to attend hospital when you have a such a young baby to care for at home. We are also sorry to hear about your recent experience of our care and how frustrating this was for you. The service you describe falls well below our usual standards. As an organisation we take a lot of time to listen to what patients have to tell us – we really value this feedback. It enables us to know where our strengths are so that all patients can benefit, and it also enables us to act swiftly if there are any areas we need to improve. To help us with this we independently survey thousands of people every year. Every three months we get an up to date report on A&E services across all our hospitals and so we were very concerned and also a little surprised to hear what you had to say about our staff. 92% of people attending our A&E departments report feeling listened to and treated with respect – we know this performance is amongst the very best in the UK.

We are naturally very concerned that this hasn’t been your experience and would very much like for you to get in touch with us so that we can discuss this with you in more detail. Your views matter to us but unfortunately while you remain anonymous we can’t take this any further. Please contact our Deputy Director of Medicine and Emergency Care, Anne Kennedy, on 0191 2934105 who will be happy to talk to you in person.

Alternatively you may like to talk to the Patient Advice and Liaison Service (PALS) which provides independent and confidential advice and support. They act independently when handling patient and family concerns to quickly deal with any problems on your behalf. Their contact details are below:

Freephone: 0800 0320202

Text: 01670 511098

Email: northoftynepals@nhct.nhs.uk


North of Tyne PALS

The Old Stables

Grey's Yard


NE61 1QD

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