"Fantastic care received by my elderly mother"

Anything else?

My mother recently attended an outpatients appointment in the McMillan Brook department. Leading from that appointment she was admitted straight away to A&E. The doctor on call in A&E was informed of our impending arrival. When we arrived at A&E the doctor was expecting us, he had a full case history and was so compassionate and kind that we were immediately at ease. We were in A&E for approximately 2-3 hours before being transferred to ward 2 for fluids to be started. My mother was in this ward for several days. Again the staff on ward 2 were every bit as caring and compassionate as you would want for your elderly and sick relative.

After several days my mother was transferred to ward 21. The same experience was repeated for the two weeks she was on that ward. On the day she was discharged from ward 21 everything was ready (medication, discharge by the doctor etc) on the morning so there was no unnecessary waiting around to leave.

We have returned a week later to the McMillan Brook ward for the results of some tests where we received some very bad news. My mother has now been referred to the palliative care team. I would like to say that every member of staff that we came into contact with, on all the wards, were highly professional with excellent bedside manner and we could not have asked for any better care. I feel that even if I had not been able to visit my mother daily, she would have been in an excellent hands . I would like to say a thank you to the staff and hospital administrators for providing such excellent service.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen Elizabeth Hospital Woolwich

Thank you for your comment. We are really pleased that your mother's care and treatment at the Trust was so good. We have passed your thanks on to our staff, and wish you and your mother all the best at this difficult time.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful