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stroke unit is poor in comparison to north tees.

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"stroke unit is poor in comparison to north tees."

About: The James Cook University Hospital

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No continuity of care. Not enough one on one time with patients. Progress after strokes on north tees ward was much quicker than in James cook and I feel this directly links to the standard of care. Patients moved too often, different nurses each day, no chairs for patients, nobody to discuss progress with. Not good enough

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Responses

Response from The James Cook University Hospital 11 years ago
The James Cook University Hospital

Submitted on 15/02/2013 at 12:48
Published on nhs.uk on 16/02/2013 at 04:15

Thankyou for feedback, I am sorry to hear of your dissatisfaction with your experience at James Cook and your comments have been highlighted to the stroke service and division of neurology. I would be grateful if you could contact the Patient Relations Department to discuss your experience in more detail so we can identify particular problems and higlight areas for service improvements. We take patient experience very seriously and aim to improve our services in light of what patients tell us.

To discuss your experience further please contact the patient relations team. Tel: 01642 854807 or email: Patient.Relations@stees.nhs.uk

Kind Regards

Linda Oliver

Patient Experience Coordinator

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