"A&E at St James Leeds"

About: St James's University Hospital / Accident and emergency

(as a relative),

I was in A&E for 5 hours yesterday with my 90 yr old Nan who has Dementia. She had fallen & had a large gash on her head that needed some attention. Obviously we just wanted to check out the cut & bruises were the only injuries.

We waited for approx an hour between each 'intervention'. She got very tired & fed up & wanted to leave several times

The staff who dealt with us were charming & personable but it just dragged on. We had little sense of the plan or when we might be finished until a Senior Sister came to finally tend to the wound & did a fantastic job of cleaning & stitching it

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Response from Leeds Teaching Hospitals NHS Trust

Dear sc2012

Thank you for your feedback. We appreciate the time you have taken to pass on comments about the different aspects of your experience. Your comments are valued and have been passed to the department concerned.

If you would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service on 0113 2067168 or email patient.relations@leedsth.nhs.uk

Thank you once again for your valuable comments.

With regards

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