"Communication the way it should be"

Anything else?

I accompanied my mother to her out patient visit at the LRI by way of a follow-up to her operation performed by her consultant. Although the clinic was running an hour and a half late, when we finally got to see her consultant it was so refreshing to be greeted by a smile and personal welcome acknowledging my mum by her first name. This is the second time in as many months that I have witnessed doctors at this hospital communicating with their patients with not only extreme professionalism, but also showing care and compassion and allowing plenty of time for detailed explanation and an opportunity to ask questions. Every patient needs reassurance and needs to feel like they are listened to. I understand the pressure on the health service and this will probably never change but even under extreme pressure when this clinic should have been finished, the consultant was generous with his time and clear with his explanation. It is important to shout about the good things and look after our NHS. Well done LRI