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very poor planning and organisation

Story from nhs.uk

"very poor planning and organisation"

About: Milton Keynes Hospital

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i had waited over two years for surgery (kidney stones)i was due to be admitted at 07.15 in the morning at 4,30 in the afternoon the day before the surgery was cancelled ,14 hours before i was due to be admitted ,thats good planning after 2 or more years ,milton keynes hospital need to get the people in collars and ties so called administrates to let medical staff have more say in how the place is run

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Responses

Response from Milton Keynes Hospital 10 years ago
Milton Keynes Hospital

Submitted on 08/01/2014 at 16:15
Published on nhs.uk on 09/01/2014 at 03:00

Firstly, Milton Keynes Hospital would like to apologise for the length of time it has taken to reply. The Trust is sorry to hear of your experience of Urology and the surgery that was canclled, and your comments have been passed to the responsible managers for their information and action. If you would like to discuss this further or make a complaint then please contact the Patient Experience Team on 01908 243633 or 01908 243181 or alternatively e-mail patientexperience@mkhospital.nhs.uk or write to the main hospital address. Thank you.

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