"Consultants and doctors were great, the nursing..."

About: Pinderfields General Hospital

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I was rushed into the hospital in August 2012, with suspected appendix problems. I remained in hospital for several days and underwent successful surgery.

In a nutshell I found the consultants and doctors that I saw fantastic, they were respectful, treated me with dignity and explained everything to me in detail encouraging me to make decisions with them about my treatment.

However, I found many of the nurses, rude, dismissive and I waited at one point for 6 hours for morphine and then waited 3 hours to have an empty fluids bag replaced when I was nil by mouth.

The nurses showed little empathy and to be honest the level of care was awful. I was treated as an inconvenience and when I was moved from one ward to another, the ward sister actually shouted up the corridor - We are not ready for her ! The porter who took me down there, actually told her off for being so rude! (for which I thank him).

At a time when I felt very ill, tired and vulnerable I did not appreciate this at all.

Part of the problem could have been the combination of individual rooms, so nurses had a lot of buzzers to respond to and some patients obviously had a high dependency and should have been in a geriatric ward where there would have been (one hopes) more staff. However, if you're going to become a nurse I think you would expect this.

I found the orderlies and cleaners were lovely and helpful.

When I left hospital, I said to my husband, I hope to God none of my family ever have to spend time there again, although I applaud the consultants, I have no faith in the after care whatsoever.

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Response from Pinderfields General Hospital

We are concerned to note these comments and would be pleased to formally investigate the issues of concern if the patient would like to contact us directly. The email address is pals@midyorks.nhs.uk

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