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I got my son out of bed to get him to this doctor. I told her that he has ear infection, and asked for antibiotics. In my opinion, this antibiotics should have been prescribed fours days earlier. Finally, after 10pm he gets a prescription for amoxicillin, the simplest antibiotics possible. However, there is nowhere a place to fulfill this prescription, no pharmacy is open, and my son is very sick all night, because he was only given a useless piece of paper with the subscription, but no actual medication available.

What good was it to drag my son there at night? What is the point of keeping this place open 24 hours if the simplest medication is not available?

Why is it not standard to prescribe antibiotics for ear infection, in particular if this comes after a week of fever with flu?

Some protocols need to be revised in this country.

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Response from Princess Royal University Hospital 11 years ago
Princess Royal University Hospital

Submitted on 06/02/2013 at 14:52
Published on nhs.uk on 07/02/2013 at 04:15

I'm very sorry that you felt that the service and treatment you received at our A&E was not satisfactory, and that you were unable to fulfil your prescription. Normally, patients are given enough medicine for a short while to enable them time to go to a pharmacy. It is not clear why this did not happen, and we would need to investigate this to establish a reason. If you would like us to look into this further please contact our PALs department Tel: 01689 863252 Email: slh-tr.br-pals@nhs.net

Regarding your question of the treatment of ear infections in children, you may find the information available on NHS Choices useful, which establishes when antibiotics (usually amoxicillin) are generally prescibed http://www.nhs.uk/conditions/Otitis-media/Pages/Introduction.aspx

You may also find the choose well information useful which will in future help you choose the most appropriate health service for you and your family: http://www.selondon.nhs.uk/your_local_nhs/bromley/your_local_services/choose_well Ear infections would not usually need to be seen in an Accident and Emergency department.

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