"Professional and caring treatment of my elderly..."

Anything else?

My 96 -yr old Father , a dementia sufferer,is making a very good recovery from pneumonia thanks to the care and sheer professionalism of staff in A and E ,Medical 9 and Surgical 2.

Despite staff and beds being under unusually severe pressure in A and E on Sunday evening Jan 27, he was xrayed and treated right away , remaining in A and E for far longer than staff chose (I will never forget the crumpled sadness on the Sister's face when she had to explain that there were 9 patients ahead of Dad in the queue for a bed in Medical .)

Yet, despite his dementia -driven aggression, staff in A and E, Medical 9 and Surgical 2 were always respectful and kind .From the cheery cleaners to the ward orderlies handing out tea,the nursing assistant patiently helping feed other dementia patients , the highly professional and caring nurses , the learning environment of being a University hospital , and the willingness of busy Consultants to take time to explain and share their knowledge with relatives were major contributory factors in my Father's recovery .

Yes staff were rushed off their feet at times , yes there were far more patients than seemed reasonable for A and E to have to cope with ,but I cannot speak too highly of the culture and care we experienced and I thank this hospital and its staff hugely. Long may it continue.

Story from NHS Choices

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Response from Princess Royal University Hospital

Thank you for your comment. We are pleased that despite the difficult circumstances you felt satisfied with your father's treatment at the Trust. I have passed your comment to our managers on the site to ensure that this is circulated to our staff.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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