"A&E at the QA - dismissed even though I was in obvious need of help "

About: Queen Alexandra Hospital / Accident and emergency Queen Alexandra Hospital / Trauma and orthopaedics

(as a relative),

After having an ACL repair a month ago, I suddenly suffered swelling of my knee ( more than doubling in size) and extreme pain, which could not be controlled with painkillers. This episode occurred over the weekend.

Saturday night I was dismissed and told that the swelling was due to the fluid build up in my knee following surgery. However the doctor said he wasn't trained enough to drain it and there was nobody available to do this and told to go home. On Sunday the swelling became worse, I had a high temperature and was in extreme pain. I took a taxi into A&E with great difficulty, where the nurse assessing me asked me what I was doing here and told me in a rude manner there was nothing they could do for me. I was in agony and I was told to go home.

I went to the Orthopaedic dept on Tuesday to be admitted into hospital with a serious and rare infection of the knee, where I had to have immediate surgery. This department is clearly overstretched and definitely has training needs. I fear our "love" for the NHS could be putting our health in danger.

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