"Tameside A&E - it is a shame that one person's attitude can let everyone down"

Following a Car Incident yesterday morning, we were advised by our GP to go straight to A&E due to neck and head pain. On arrival at A&E we booked in and were promptly triaged. Unfortunately, the nurse did not seem interested in anything we had to say after explaining that we had been in a car incident (I believe that she assumed we were just there for a claim and were just wasting her time - well that's what it felt like). On explaining that we had gone to our local GP, but the GP had advised that we needed to come to A&E, her prompt comment was "well that's because GP's don't give a S**T! ".

Following that, we were seen within 2.5 hrs (which was well under the 4 hours we were advised on arrival) by the fantastic Dr Long, who, following discussion about what to do if my daughter (who had also been in the car), started to show signs of neck/head/back pain, advised us that we should bring her straight to A&E to be looked at, which made me believe that what the Triage nurse had told us was untrue and that the GP had given us the correct advice (i.e. come to hospital).

Apart from the uncaring and verbally rude Triage Nurse - our trip to the hospital was excellent, we were seen well before 4 hours and the treatment received was of an excellent standard. It is a shame that one person's attitude can let everyone down.